Frequently Asked Questions

Practical Information


10 June, 9am

Click HERE for Build-up, Breakdown & Event Hours


Check out the live agenda for our event HERE!

Check out the live floorplan for London Tech Week HERE!

There is free Wi-Fi onsite but it’s not strong enough for doing any streaming etc, if that is what is needed then ordering Wi-Fi is highly recommended. You can find information on the Exhibitor Services Manual on how to order a dedicated Wi-Fi for your booth via this link HERE

Please ensure that all staff are briefed on the emergency procedures. To learn more about Olympia London, emergency procedures click HERE

Olympia London, Hammersmith Rd, London W14 8UX

There are so many choices when it comes to public transport - whether it's train, bus, taxi or bike, you've got options! To learn more, click HERE

Yes, if you’re coming by car, there’s off-site parking available within walking distance of the Olympia. To secure a parking space click HERE. Vehicle passes are required to be displayed on the windscreen for access to the loading areas during build-up and breakdown.

Informa has partnered with HotelMap to bring you discounted rates at hotels that are local to the event venue. Please use the link HERE to view the hotels available nearby and book your accommodation for the event. 

The cloakroom will be open from half an hour before the show opens until half an hour after it closes each day. There is a charge per item left. 

  • All on-site electrical work must be carried out by a qualified, competent person and inspected by the appointed electrical contractor prior to energising.  

  • A temporary supply must be ordered for use during build-up and breakdown if required. Use of the venue’s electrical sockets is not permitted, and cables must not cross gangways. Once power has been energised during build-up, it will be switched off each night, including the pre-open night.  

  • If you need power overnight, you will need to order a 24 hour supply. Power to your stand will be switched off 30 minutes after the show closes each day and will not be switched back on until the following morning. If you require 24 hour power, please arrange this with the electrical contractor.  

  • On the last open day, power will not be switched back on under any circumstances, due to the hazards presented during the breakdown of stands. If you need a supply beyond this time, please arrange this with the electrical contractor  

It is essential that you take out adequate employee, public liability, and product insurance against personal injury, damage to or loss of exhibits, etc. It may be possible for you to extend your existing insurance to cover the event. 

Space-only Stand Height limit: 

  • 4m for single storey  

  • 6m for multi-storey  

For detailed information, please refer to the following Stand Build Guideline 


Shell Scheme (Turnkey) Stand  


  • Plain White Foamex internal walls  

  • 2 x Name Panels above wall panels  

  • 1 x 500w Electrical Socket  

  • 1 x Round Table & 2 Chairs  

  • Grey Cord Carpet to stand area.  

For detailed information, please refer to the following sheet 

Yes, however if you plan to have a non-Assistant animal(s) on your stand, you must apply for permission. Reach out to, if you have any questions, as there are licensing implications and the City Vet’s approval will be required. 

  • All stand construction and deconstruction work must comply with the Construction (Design and Management) Regulations (CDM) and all other regulations contained in the eGuide.  

  • The eGuide contains information on how to comply with CDM, including links to event industry resources and guidance.  

  • All space only stands will be inspected and certified by an independent structural engineer on site. They will only be allowed to trade once the engineer is satisfied that the structure is safe and has provided certification. 

Items may not be stored behind or between stands or in void areas of the hall. Items found outside the designated stand or storage areas will be removed as rubbish. If you require storage service, please contact our official logistics contractor. 

If you are exhibiting any product or feature that requires water and is capable of producing spray or droplets, it is essential that you adhere to the regulations contained in the eGuide, in order to ensure that the risk of legionella bacteria is controlled. Under no circumstances can connections be made to fire hydrant points and water must not be discharged on to the floors or into ducts but disposed of properly. 

If you are planning to have any special treatments carried out on your stand, you must inform the organiser, as many of these activities must be licensed by the local authority. Full documentation must be submitted, including details of therapists’ public liability insurance cover, qualifications, and a risk assessment.  

Treatments include invasive treatments, such as skin piercing, acupuncture, tattooing, electrolysis, cosmetic piercing, micro-pigmentation and botox and non-invasive, hands-on treatments, such as massage, reflexology, manicures and pedicures.  

All treatments must be carried out in a safe and hygienic manner and in accordance with the eGuide. See also ‘Massage’ if you are intending to offer massage on your stand. 

If you wish to play music on your stand, you will need to apply for a music licence. Please refer to the eGuide ‘Music and Video Licensing’ section for guidance. 

The minimum age for entry is 16 years old. Anyone under the age of 18 should be accompanied by a guardian/teacher/lecturer. Proof of age may be required. The Informa reserves the right at any time, without liability, to restrict entry to anyone below the age of 16 years old. 

Passes and Access







To gain entry to the venue, contractor passes/exhibitor badges must be worn at all times. You can be requested via your Exhibitor Portal, by clicking on the ‘Registration & Badge Allotment’ button.

Yes, we would recommend collecting your passes on Sunday 9th June between 2pm to 6pm to avoid delaying getting into the venue.

All registered attendees will receive an email with their QR code to print their badge at the registration desk onsite. The QR code will also be available via the London Tech Week on the Informa Tech Events App under ‘My QR Code. If you cannot find your QR code that is not a problem, please show a picture ID to the workers at the registration desk and they will print your badge for you.

Gaining Access to London Tech Week



Additional Questions






You will be able to click on the Exhibitor Portal to view booth logistics, register your pass, event deliverables, event tasks, purchase lead scanning, and much more.

If you requested an invitation letter, this can be requested via your Exhibitor Portal. Click on the ‘ Registration & Badge Allotment’ button, when registering for sponsor passes, then click on the ‘ Add Invitation Letter’ and a letter will directly be sent via email to the pass holder.

Only 1 purchase is needed for your entire team to use their own devices. Once you have purchased the licenses, the data you will receive includes names, email, country, job title, and company. You can place your order through the following link on the Exhibitor Portal on the ‘Purchase your Leading Scanning’ button.

BeCreative is our recommended Stand Contractor for London Tech Week 2024. Reach out to to learn more!

The Exhibitor Services Manual for the show includes information and deadlines from the event's contractors for booth construction, furniture rental, AV Equipment, Graphics, etc, as well as instructions and links to help you place your orders, this can be viewed HERE!


It’s quicker and easier to travel to the venue by public transport. We have a dedicated train station next to the venue, Kensington (Olympia) Station, and we are also walking distance from West Kensington and Barons Court underground stations.



Olympia, London