Frequently Asked Questions

PASSES & REGISTRATION

Find your path to see which pass is best for you.

Go to the registration page, enter your email, and follow the "Reset Password" steps.

Check your junk folder and add registration@londontechweek.com to your contacts.

To comply with event data and financial guidelines, contact the Registration Team for assistance with updating your personal details.

Enter your promo code during registration to apply the discount.

Contact the sender to confirm that the code is correct. If this does not resolve the issue contact the Registration Team for assistance.

The LTW + The AI Summit pass and Tobacco Dock Add-on are not eligible for discounts unless stated otherwise.

Contact the Registration Team for upgrade options.

Check the event website, your registration details in your account, or confirmation email for pass benefits.

When registering for your London Tech Week pass, purchase the Tobacco Dock Campus Pass add-on or the LTW + AI Summit Pass for AI Summit access.

Fringe Events require separate registration.

London Tech Week 2026 complies with sanctions laws from the UK, UN, EU, and US, as well as requirements from our banks and insurers. If you are a delegate from a sanctioned country, please follow the instructions provided during registration.

Use the QR code in your confirmation email to collect your badge onsite at Olympia London. AI Summit badges must be collected separately at Tobacco Dock.

HOTEL & VENUE RECOMMENDATIONS

With so much to see and do during London Tech Week you may want to enjoy the city at a slower pace, which is why we have partnered with a number of hotels around the city.

SEE OUR LIVE HOTEL MAP HERE

Plus, explore some of our additional recommended hotels, venues, restaurants and more for London Tech Week below. You'll find options to suit all budgets and all within walking distance of our campus at Olympia London:

Hammersmith/Shepherds Bush

  • Next Door Records
  • Nell's Jazz and Blues Club
  • The Distillers
  • The Lost Estate 
  • The Curtains Up
  • The Gate
  • Kerbisher & Malt
  • Mahdi
  • Mes Amis
  • Ayam Zaman

 

Riverside

  • Blue Anchor
  • Rutland Arms
  • The Dove
  • The Crabtree
  • Sam's Riverside
  • The Blue Boat
  • Brasserie Blanc
  • River Café

 

Fulham

  • Sixes
  • Harwood Arms
  • The Sands End
  • The Cock & Hen
  • Vagabond Wines
  • Amuse Bouche
  • Simmons Bar
  • Ardiciocca
  • The Brown Cow
  • Harwood Arms
  • The Sands End
  • Sukho

We've partnered with Idalia at Pillar Hall to offer you an exclusive 20% discount. Simply quote 'LondonTechWeek' when booking to claim your savings. Book Here

Address: Pillar Hall, 5 Olympia Way, London, W14 0EY

Check the event website, your registration details in your account, or confirmation email for pass benefits.

PAYMENTS, SUBSTITUTIONS & REFUNDS

Credit card payments are accepted online or onsite. Cash is not accepted.

After payment, pass confirmation emails are sent from registration@londontechweek.com. You will also receive an official tax invoice with payment details from ITMEvents@informa.com within 5 business days.

Refunds are available for cancellations made by 12 April 2026.

No refunds for cancellations 13 April 2026 or after, or if event platforms including the app are accessed.

Substitutions within your organisation are permitted at any time prior to badge printing. However, once the badge has been printed, substitutions are no longer allowed.

Complete terms are listed in the Delegate Terms and Conditions Section 3. Contact the Registration Team for assistance.

VISA INFORMATION

Check GOV.UK for requirements based on your nationality. U.S. citizens may need an ETA for short visits.

You can request the letter during registration or by logging back in to registration account. Registration must be complete and paid in full. Informa only provides the letter and does not assist with visa applications.

VIP & PREMIUM / SPEAKER / PRESS

You will receive an email update within 5 business days after applying.

After completing your registration, you will receive additional information via email. Please note that your registration is subject to further review. If it is determined that you do not meet the eligibility criteria for this pass type, you will be notified within two weeks of your registration. This email will include details about alternative pass options available to you.

Confirmed speakers will receive an email invitation to register from registration@londontechweek.com.

Apply for a Press Pass online and expect a response within 5 business days.

SPONSOR / EXHIBITOR

The portal will be live soon. Your Customer Success Specialist will provide access details.

AGE REQUIREMENTS & ACCESSIBILITY

For anyone who wishes to attend London Tech Week with children, our approach by age group and details of the on-site complimentary childcare services are below. We want everyone to have an engaging, enjoyable and valuable experience at London Tech Week. Our team is happy to answer questions from parents and guardians about bringing children to the event or booking into the on-site facilities.

Ages 16–17

Young people aged 16 and 17 are welcome to take part in London Tech Week when accompanied by a parent or legal guardian throughout their time at the event.

Ages 15 and under

We’re partnering with Nipperbout to offer complimentary on-site childcare during London Tech Week. Children 15 and under are welcome at these dedicated childcare services provided on-site.

Please note that children aged 15 and under are not permitted on the show floor and must be accompanied to the childcare facility on arrival.

Ages two and under

Parents and guardians are welcome to bring children aged two and under into London Tech Week. To ensure the best experience for everyone, we ask that parents are mindful of any disruption if their children become unsettled during sessions. Parents and guardians are invited to take advantage of our Nursing and Infant Care Room, and on-site childcare services as needed.

How to book

To bring a child to London Tech Week, contact the Registration Team. From there we will be in touch to guide you through the process of completing our Child Attendance Waiver, and booking in your childcare provision. 
 
We understand that childcare plans can change. For last minute arrangements at London Tech Week, our team will do our best to facilitate children that haven’t been booked in advance. The Child Attendance Waiver will need to be completed upon arrival, and onsite facilities will be subject to availability.

Contact the Registration Team with your request by 8 May 2026. Efforts will be made to accommodate all needs, and updates will be provided via email.

CHILDCARE

Yes. We are committed to making London Tech Week accessible for attending parents and guardians.

Complimentary on-site childcare is provided by Nipperbout, a specialist third-party childcare provider, and is available throughout the event. The childcare facility accommodates children aged 2–17 and can take up to 10 children at any one time, with sessions structured across the day to accommodate around 20 children in total. Places should be booked in advance.

Please note that children aged 15 and under are not permitted on the show floor and must be accompanied to the childcare facility on arrival.

Infants under two may accompany a parent or guardian throughout the venue, including all event areas.

Yes. A dedicated nursing and infant care area is available within the National Meeting Room at Olympia London. It includes comfortable seating and power points for breast pumps. Nappy changing facilities are located in the accessible toilet nearby.

The childcare room operates throughout the day but is closed for lunch between 13:00 and 14:00. Parents and carers must collect their children by 12:55. Children are not permitted on the show floor and will need to leave the venue during this time.

Yes. The venue includes baby-changing stations in unisex restrooms, highchairs, and a buggy park.

Yes. If you are attending with an au pair, caregiver, or other support person, a complimentary companion pass with equivalent access to your own will be provided. Please contact us to arrange this.

For more information, including how to arrange this service, please contact our team at registration@londontechweek.com

CODE OF CONDUCT & PROHIBITED ITEMS

To view the London Tech Week Code of Conduct, please click here.

To view a list of items that are prohibited at London Tech Week, please click here.

CPD ACCREDITATION

Yes. London Tech Week 2026 is accredited by The CPD Group, the largest and most trusted accreditation service in the UK, solidifying our commitment to providing high-quality educational experiences for tech professionals.

For those looking to advance your career, develop new skills and highlight your commitment to learning and development to your network, attending London Tech Week is the perfect opportunity to do so, with a recognised certificate of achievement acknowledged by leaders in the industry when you attend our event and scan the QR codes each day you attend.

How to collect:

1. Attend London Tech Week at Olympia, London.
2. Scan one of the QR codes placed around the show floor.
3. Submit your details to claim your unique CPD certificate.
4. Receive your certificate via email after the show!

HOW TO FIND US

It’s quicker and easier to travel to the venue by public transport. We have a dedicated train station next to the venue, Kensington (Olympia) Station, and we are also walking distance from West Kensington and Barons Court underground stations.

 

PLAN YOUR JOURNEY

Olympia, London

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