Frequently Asked Questions

PASSES & REGISTRATION

Find your path to see which pass is best for you.

Go to the registration page, enter your email, and follow the "Reset Password" steps.

Check your junk folder and add registration@londontechweek.com to your contacts.

To comply with event data and financial guidelines, contact the Registration Team for assistance with updating your personal details.

Enter your promo code during registration to apply the discount.

Contact the sender to confirm that the code is correct. If this does not resolve the issue contact the Registration Team for assistance.

The LTW + The AI Summit pass and Tobacco Dock Add-on are not eligible for discounts unless stated otherwise.

Contact the Registration Team for upgrade options.

Check the event website, your registration details in your account, or confirmation email for pass benefits.

When registering for your London Tech Week pass, purchase the Tobacco Dock Campus Pass add-on or the LTW + AI Summit Pass for AI Summit access.

Fringe Events require separate registration.

London Tech Week 2026 complies with sanctions laws from the UK, UN, EU, and US, as well as requirements from our banks and insurers. If you are a delegate from a sanctioned country, please follow the instructions provided during registration.

Use the QR code in your confirmation email to collect your badge onsite at Olympia London. AI Summit badges must be collected separately at Tobacco Dock.

PAYMENTS, SUBSTITUTIONS & REFUNDS

Credit card payments are accepted online or onsite. Cash is not accepted.

After payment, pass confirmation emails are sent from registration@londontechweek.com. You will also receive an official tax invoice with payment details from ITMEvents@informa.com within 5 business days.

Refunds are available for cancellations made by 12 April 2026.

No refunds for cancellations 13 April 2026 or after, or if event platforms including the app are accessed.

Substitutions within your organization are permitted at any time prior to badge printing. However, once the badge has been printed, substitutions are no longer allowed.

Complete terms are listed in the Delegate Terms and Conditions Section 3. Contact the Registration Team for assistance.

VISA INFORMATION

Check GOV.UK for requirements based on your nationality. U.S. citizens may need an ETA for short visits.

You can request the letter during registration or by logging back in to registration account. Registration must be complete and paid in full. Informa only provides the letter and does not assist with visa applications.

VIP & PREMIUM / SPEAKER / PRESS

You will receive an email update within 5 business days after applying.

After completing your registration, you will receive additional information via email. Please note that your registration is subject to further review. If it is determined that you do not meet the eligibility criteria for this pass type, you will be notified within two weeks of your registration. This email will include details about alternative pass options available to you.

Confirmed speakers will receive an email invitation to register from registration@londontechweek.com.

Apply for a Press Pass online and expect a response within 5 business days.

SPONSOR / EXHIBITOR

The portal will be live soon. Your Customer Success Specialist will provide access details.

AGE REQUIREMENTS & ACCESSIBILITY

For anyone who wishes to attend London Tech Week with children, our approach by age group and details of the on-site complimentary childcare services are below. We want everyone to have an engaging, enjoyable and valuable experience at London Tech Week. Our team is happy to answer questions from parents and guardians about bringing children to the event or booking into the on-site facilities.

Ages 16–17

Young people aged 16 and 17 are welcome to take part in London Tech Week when accompanied by a parent or legal guardian throughout their time at the event.

Ages 15 and under

We’re partnering with Nipperbout to offer complimentary on-site childcare during London Tech Week. Children 15 and under are welcome at these dedicated childcare services provided on-site.

Ages two and under

Parents and guardians are welcome to bring children aged two and under into London Tech Week. To ensure the best experience for everyone, we ask that parents are mindful of any disruption if their children become unsettled during sessions. Parents and guardians are invited to take advantage of our Nursing and Infant Care Room, and on-site childcare services as needed.

How to book

To bring a child to London Tech Week, contact the Registration Team. From there we will be in touch to guide you through the process of completing our Child Attendance Waiver, and booking in your childcare provision. 
 
We understand that childcare plans can change. For last minute arrangements at London Tech Week, our team will do our best to facilitate children that haven’t been booked in advance. The Child Attendance Waiver will need to be completed upon arrival, and onsite facilities will be subject to availability.

Contact the Registration Team with your request by 8 May 2026. Efforts will be made to accommodate all needs, and updates will be provided via email.

HOW TO FIND US

It’s quicker and easier to travel to the venue by public transport. We have a dedicated train station next to the venue, Kensington (Olympia) Station, and we are also walking distance from West Kensington and Barons Court underground stations.

 

PLAN YOUR JOURNEY

Olympia, London

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