Speakers

Marcus Hunter is the Chief Technology Officer at Evri, a position he has held since 2021 after joining the company in 2018. In his role, Marcus is accountable for the technology strategy and value plan for the largest dedicated parcel delivery company in the UK. His responsibilities cover architecture, cybersecurity, information management, engineering, programme and project management, service technology, technology governance, and platform data.

As a visionary technology leader, Marcus has driven digital transformation in logistics and across other sectors, including financial services, education and the public sector. He specialises in reshaping technology strategies, optimising operating models and delivering innovation that drives business performance.

Marcus has led successful initiatives across PLCs, public partnerships, private equity, and start-ups, helping increase EBITDA, improve service quality and enhance cyber resilience. He is committed to customer-centric technology and has driven major digital transformations that improve B2B, B2C and enterprise-level operations.

Current Focus: Marcus is spearheading the adoption of automation and agentic solutions to enhance operational efficiency and deliver intelligent, adaptive services. These initiatives aim to empower customers and the business by reducing manual effort, accelerating decision-making, and creating scalable, self-learning systems that improve service reliability and responsiveness.

Forward-Looking Strategy:
Over the next phase of Evri’s transformation, Marcus will embed an automation first, agentic architecture across the end to end parcel lifecycle—from planning and sortation to linehaul and last mile. Autonomous, policy aware agents will orchestrate workflows, reason over real time operational signals, and propose actions that reduce manual effort while improving SLA adherence and service reliability. A human in the loop approach, coupled with Responsible AI guardrails (transparency, auditability, and security by design), will ensure safety, governance, and trust at scale. The programme targets measurable outcomes: lower unit cost per parcel, faster cycle times, fewer exceptions, improved NPS, stronger cyber resilience, and reduced carbon intensity per delivery—aligning customer experience with operational excellence.