Speakers

Keith Jackson is Vice President of Partner Sales, International at NiCE, where he leads a global partner ecosystem driving AI-powered customer experience transformation. Working across EMEA and APAC, he collaborates with leading organisations to turn complex, fragmented journeys into connected, intelligent, and measurable outcomes. With a strong focus on Partner ecosystem development, Keith plays a key role in expanding NiCE’s partner footprint and enabling organisations to unlock value from advanced, AI-driven customer engagement. His work centres on aligning partner capabilities with evolving market needs, helping businesses streamline service delivery, improve operational efficiency, and build long-term customer trust. A recognised voice in the CX market, Keith brings a forward-looking perspective on how conversational and agentic AI, real-time orchestration, and trust will reshape the future of customer experience.