What World-Leading AI-Powered Customer Experience Looks Like
Tuesday 9 June 2026
AI Arena
Applied AI
- Uncovering how are the most innovative B2C brands are delivering experiences that satisfy even the most AI-savvy customers with sky-high expectations.
- Exploring how advances in machine learning and deep learning are unlocking deeper customer understanding enabling greater personalisation.
- In a world of endless AI-powered CX possibilities, how are major brands focusing on meaningful features that drive loyalty and sales, rather than falling for AI gimmicks?