The Hidden Challenge of AI Deployment: Change Management, Not Technology
Monday 8 June 2026
Transformation Stage
Customer Operations
Most AI agent projects fail. Somya Kapoor explains why, and what actually works. Drawing from real deployments in manufacturing, energy, and construction, she'll share what it takes to scale agentic AI in enterprise environments. No hype. Just lessons learned the hard way.
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The deployment model that reduces resistance: start narrow, prove value, expand deliberately.
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What governance looks like in practice
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How to get teams to trust AI in mission-critical workflows
Speakers