2026 AGENDA

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Knowing What Customers Want, Before They Do: The Power of Machine Learning in Discovery

Wednesday 10 June 2026
Transformation Stage
Marketing & Sales

In an era where customers expect tailored feeds and experiences, Machine Learning (ML) offers businesses the ability to anticipate needs and deliver personalised experiences with precision. This panel explores how organisations can leverage ML for discovery to stay ahead of customer demands and foster deeper connections. 

 

  • How is ML enabling businesses to predict customer preferences and behaviours before they are expressed? 

  • How are brands seamlessly blending hyper-relevant recommendations and experiences into the product experience without their users feeling like they’re being bombarded with ads? 

  • Exploring the role of advanced algorithms in uncovering hidden patterns and trends which are allowing brands to tailor the user experience to levels previously not thought possible. 

Speakers
Alice Jacques, Senior Director - Data & Machine Learning - Depop
Ian Plummer, Chief Customer Officer - Autotrader
Catarina Runa Miranda, Global AI and Platforms Director - Pandora
Registration