Consumer expectations in retail are evolving, shoppers demand seamless experiences, hyper-personalisation, and ethical transparency—but how much do they really care about innovation versus convenience?

• How can you get the right balance between in-store and online experiences? Will physical stores stay relevant, or is digital the future?
• How can you gain consumer trust to make the most of hyper personalisation?
• Do shoppers consciously make decision based on sustainability, or is it a nice to have?
• How will the shopping experience be disrupted with technology?